FAQ
Our products
We love customizing our recovery and hangover kits to make your events stand out!
Personalized Kits
Some of our products come personalized making them extra special. To ensure accuracy, please double check all personal information before placing your order. If you forget to add your customization, we will always do our best to reach out to you. However, if we are unable to reach you in time to send out your order, we will simply leave the customization blank.
Our resealable, stand-up kraft bags can be fully customized for an extra fee, but require a 50 bag minimum and a 4-week processing time.
Unique Item Combinations
If you are looking for different products in your kit, we can accomodate different item combinations and/or added items (common additions are Tums, Purell, Deodorant Wipes, etc.). Additional fees may apply.
We sell recovery kits used for a variety of purposes. The premium products we use are meant to promote a refreshing recovery after a late night out, a long flight, or for your wedding guests. We cannot be held responsible for product use. Products are for adults 18+.
We take great care to ensure that highest quality products, and therefore constantly check our inventory to ensure products remain fresh. We only use products that have at least 2 months before expiration and recommend not ordering until 2 months prior to your event. If you are planning ahead, please contact us to ensure the products will suit your timeline.
Because of the nature of our products, we do not accept returns or exchanges. However, if you have any issues with your order, please don’t hesitate to reach out.
Each of our recovery and hangover kits includes the right essentials for every occasion. We offer different size options that accomodate your varying needs - and budget!
Most of our kits include what we call our "basic essentials" - items such as Advil, Shout or mints. We also offer more premium essentials, from toothbrushes and scope to make up wipes and eye drops depending on the product.
For a full list of what each product includes, visit the product's listing page. If you would like to put together a kit with custom items, reach out!
Order Processing & Shipping
Our processing times vary by product, but you can expect orders to ship out in 3-5 business days unless otherwise stated. Processing times do not include ship times, so if you need a faster delivery, we recommend upgrading to priority shipment when checking out.
Customization our resealable, stand-up kraft bags requires a 4-week lead time (as well as a 50 bag minimum and surcharge).
We ship via USPS to the US and select other territories. Tracking information is sent once products are shipped. If you have any issues with delivery, please let us know. To file a missing package, go to https://www.usps.com/help/claims.htm.
Are you looking for faster delivery? Make sure to upgrade your shipping at check-out for priority mail. For rush orders, contact us before checking out so we know to prioritize your order. For some products, a rush fee may apply.
Are you purchasing a gift? No problem - we can gift wrap and add a note for your loved one. Simply leave a message upon check-out with the details. Don't forget to include your name so they know who it's from!
Working together
Are you a small business, event planner or small business looking to place a large order? We offer discounts for 50+ bags. To learn more, complete our contact form or email us directly at info@recoverykits.com.
We love working with corporate clients, event producers, and wedding planners. Please contact us with any questions about placing a custom order made especially to suit your needs!
Are you a blogger or influencer looking to collaborate? Our Social Ambassador Program includes free gifts, crazy discounts, and a unique coupon code so your followers can save on our products and you can earn a percentage of sales at the same time!
