Last updated: November 3, 2026

Recovery Kits (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit recoverykits.com (the “Site”), place an order, contact us, or sign up for marketing communications.

1. Information We Collect

We may collect the following types of information when you use our Site or interact with our business:

• Contact information: Your name, email address, phone number, billing address, and shipping address.
• Order information: Products purchased, order details, payment status, shipping information, and returns.
• Information you provide: Details submitted through contact forms, custom order inquiries, or other communications, such as company information, event details, quantities, and customization requests.
• Device and usage information: IP address, browser type, device information, pages visited, and how you interact with our Site.
• Marketing preferences: Your email subscription status and communication preferences.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, payments, and shipments.
• Respond to questions, customer service requests, and custom order inquiries.
• Send marketing emails and updates where permitted.
• Operate, maintain, secure, and improve our Site and services.
• Understand how visitors use our Site and evaluate marketing performance.
• Prevent fraud and comply with applicable legal requirements.

3. Cookies, Analytics, and Marketing

Our Site uses cookies and similar technologies to support essential store functions, improve your browsing experience, and understand how visitors use our Site.

We use third-party software, such as email marketing tools, which may collect information such as device identifiers, IP addresses, browsing activity, email addresses, and interactions with marketing messages.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails. You can also manage cookies through your browser settings and, where available, our Site's cookie or privacy settings.

Depending on your location, you may have the right to opt out of certain data uses, including targeted advertising or the sale or sharing of personal information as defined by applicable law. Where required, we provide mechanisms to exercise these choices and honor applicable opt-out preference signals.

4. Payments

Payments made through our Site are processed by Shopify and the payment providers or methods available at checkout, which include major credit cards, Apple Pay, Google Pay, and Shop Pay.

Your payment information is handled by the applicable payment provider under its own privacy policy and security practices. Recovery Kits receives the transaction information necessary to confirm and fulfill your order.

For more information, see Shopify's supported payment methods.

5. How We Share Your Information

We may share personal information with third-party service providers that help us operate our business and Site, including:

• Shopify, which powers our online store.
• Payment processors that securely handle transactions.
• Shipping and fulfillment providers.
• Google Analytics and other website analytics services.
• Email marketing providers and other apps or services used for customer support, marketing, and website functionality.

These providers may process information on our behalf or under their own privacy policies, depending on the service.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a business sale, merger, or similar transaction.

For more information about how Shopify handles consumer information, see Shopify's Consumer Privacy Policy.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and tax records, resolving disputes, and meeting legal obligations. Retention periods vary depending on the type of information and the reason it was collected.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights and Choices

Depending on where you live and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or deletion of certain personal information.
• Opt out of certain uses or disclosures of your information, including targeted advertising or the sale or sharing of personal information where applicable.

You can unsubscribe from marketing emails at any time using the link provided in our emails.

To submit a privacy request, email info@recoverykits.com with the subject line “Privacy Request.” We may need to verify your identity before processing your request and will respond as required by applicable law.

For additional information, see:

• Shopify's customer privacy settings
• Global Privacy Control
• California privacy rights

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Recovery Kits
Email: info@recoverykits.com